Privacy Policy

 

Penguin in the Room (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using www.penguinintheroom.com (“Site”), you agree to the terms in this Privacy Policy.

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1. Information We Collect

1.1 Personal Data You Provide

We may collect personal information that you voluntarily submit to us through forms, sign-ups, or direct communication. This may include:

• Name

• Email address

• Phone number

• Company/organisation name

• Social media handles (if submitted as part of services)

• Information provided during consultations or service enquiries

 

1.2 Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the Site

• Referring URLs

• General location (based on IP)

• Cookies and similar tracking technologies

 

1.3 Cookies & Tracking

We use cookies to:

• Improve site performance

• Analyse user behaviour

• Enable certain site functions

• Personalise content (if applicable)

You may manage cookies through your browser settings.

 

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve services

• To respond to enquiries

• To manage consultations and client relationships

• To provide marketing, updates, or newsletters (with your consent)

• To analyse and improve the performance of our Site

• To maintain security and prevent fraud

• To comply with legal obligations

 

3. Legal Basis for Processing (UK/EU Users)

Under UK GDPR and GDPR, we process personal data under the following legal bases:

• Consent (e.g., marketing communications)

• Contractual necessity (e.g., providing paid services)

• Legitimate interests (e.g., improving our services, analytics)

• Legal obligations

 

4. Sharing Your Information

We do not sell your personal information.
We may share data with:

• Service providers such as website hosts, email marketing tools, CRM systems, and analytics tools

• Contractors or partners who assist in delivering our services

• Payment processors (for paid services)

• Regulatory authorities where legally required

All third-party providers are bound by confidentiality and data-processing obligations.

 

5. Payment Information

If services are purchased through the Site, payments are processed securely by third-party payment processors.
We do not store or process full payment details on our servers.

 

6. Data Retention

We retain personal information only as long as necessary to:

• Deliver services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When no longer required, data is securely deleted.

 

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent

• Request restriction of processing

• Object to processing

• Request data portability

To exercise any rights, contact us at:
Email: info@penguinintheroom.com

You may also contact the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

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8. Data Security

We implement technical and organisational measures to protect your information, including encryption, secure servers, and restricted access.
However, no system is completely secure, and we cannot guarantee absolute security.

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9. International Transfers

If data is transferred outside the UK or EU, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Contractual protections with service providers

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10. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.
We encourage you to review their privacy policies separately.

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11. Children’s Privacy

The Site is not intended for individuals under 16.
We do not knowingly collect data from children.
If you believe we have collected information from a minor, contact us immediately.

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12. Changes to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated effective date.
Continued use of the Site constitutes acceptance of the revised policy.

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13. Contact Us

For questions, concerns, or data requests, please contact:

Penguin in the Room
Email: info@penguinintheroom.com

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